Managing Change for the better

1. Where are we now within the industry?  
• Evaluate past performance to understand our SWOT.
2. Where we want to go? 
• defined SMART goals and cascade them to the lowest unit.
3. How do we reach there? 
• our strategies
• business modelling
4. How do we measure our progress towards our goals? 
• milestones
5. What are the key improvement areas needed to achieve the goals?  - 
• key result areas
6. Measure past and potential key performance areas- 
• Key Performance Indicators
7. How do we integrate our resources and strategies to achieve the goals?  
• BSC Perspectives
8. Evaluate performance for better change.