How to do Effective Performance Appraisals - A training movie

My comments on the above video

1. I do not agree that the purpose or objective of a performance appraisal interview was restricted for the purpose of learning and development of the employee.  It should include compensation and reward plans.
2. A performance review definitely need to examine the past where learning on mistakes and successes could take place.  Looking strictly forward is not appraisals.  It lacks accountability.
3. Good performance is measured through positive KPI rate improvement on a set of pre-agreed KPIs.
4. Discussion on whether the key result areas was properly identified in the last session.
5. Whether the right best practice was implemented or problems in its' implementation.
6. The causes of poor performance through gap analysis were not discussed?

arriffin@gmail.com  012-2786282

Training Management: Measuring Training Results by Arriffin Mansor

Training Management: Measuring Training Results by Arriffin Mansor

Pengurusan Kredit dan Kutipan Hutang

Matlamat kursus:
Meningkat pulangan dalam pelaburan kredit
Meningkat kecekapan dalam pengurusan kredit.
Meningkatkan kemampuan kakitangan dalam mengutip hutang.

Sasaran peserta:
Mereka yang menguruskan kredit dan mengutip hutang. Ia termasuk pengurus kredit. akauntan, kerani mengutip hutang, termasuk jurujual dan pegawai pemasaran.

Kandungan:

1. Tujuan dan Justifikasi Jualan kredit
2. Kriteria Meluluskan kredit
3. Perjanjian kredit
4. Memantau dan mengawal kredit
5. Mengutip hutang melalui telefon
6. Mengutip hutang melalui ajensi
7. Memilih dan melantik Peguam dan Tindakan mahkamah
8. Pinjaman bercagar dan pinjaman tidak bercagar.
9. Ganishee, bankruptcy, civil suit, reposses dan auction

Strategi Latihan

• Persembahan power point
• Excel templates tentang kos kredit
• Rujukan pada undang-undang yang berkaitan dengan kredit
• Role Play atau lakunan telefon

Financial Templates and Models

A two day computer aided training program.

For who
An application program suitable for all executives and managers. Enable them to make decision and planning purposes.

Objective
competency in both spreadsheet and finance.

COURSE CONTENTS
1) Cost volume profit analysis - determine saiz of co.  Profit Planning.
2) Working capital as per trading strategies
3) Fixed Asset strategies - rent lease or purchase on loan
4) Equity costs and financial leverage
5) ROE objective and building structures
6) Cash flow and loan repayment
---IRR and NPV
7) Constructing the financial statements
      ----income statements - step 1
      ----Balance Sheet from 2 and 3 : step  4
      ----ROE structure -key performance ratios

This is spreadsheet assisted programs. Templates and models shall be provided to the trainees.

Call me for more details
Arriffin 012-2786282

ROI training computation - in 6 steps

How do we compute the ROI of training?

a) Determine your training objective.
b) Record the relevant input output data before the intervention.
c) Conduct the intervention and collect the costs
d) Record the impact after the intervention.
e) Value the impact or the change.
f) Divide the value of the impact by the intervention costs to get the ROI.

Call us for further details
Arriffin 012-2786282

Building high performance teams in 7 steps

Develop an effective team through group dynamic sessions

"A dynamic session among team members where leadership is effective and the cohesiveness of the team is enhanced to achieve clearly stated challenging goals"
An effective team has 6 ingredients within them.

1. Trust
2. vision
3. optimism
4. enjoyment
5. empowerment
6. opportunity
   

We apply 7 model approaches in building performance teams

1. SMART Goal setting model
   
2. Problem Solving Model /Gap Analysis
   
3. Interpersonal competence / increase trust /openess/ownership and commitment
   
4. Coaching and Training Model
5. Role definition and performance standards
   
6. Conflict Resolution model
   
7. the strategic corporate mapping
   

7 steps in performance improvement

1. Set strategic direction
2. Conduct gap analysis
   
3. Analyse key result areas
   
4. plan implementation with kpi
   
5. monitor performance standards
   
6. Evaluate
7. Revise
   

a) Effective leadership and managerial skills

• motivation - participative decisions
• ownership - participative decision and planning
• Commitment - Goal setting and key result areas

b) Effective planning -

• goals setting and
• key result areas
• Key Performance Indicators

c) organising - delegation and accountability

• accountability by results
• clear delegation with matrixs

d) clear direction - communication in terms of objective, key result areas, key performance indicators and targets.

e) effective control - budget and performance standards, KPI, KRA etc etc

Effectively, the team becomes more efficient and productive when the leaders and members of the team becomes more quantitative in their thinking and interactions.



Arriffin 012-2786282
Group dynamics for effective teams

Training Evaluation

Here are my 10 steps training evaluation model.

1) Identify critical performance gaps within the company.
2) Identify competency gaps within the performance gaps
3) Chose who and what to train.
4) Determine the right training delivery strategies
5) Define training objective in term of KPI improvement.
6) Note input and output data before the training.
7) Note input and output data after the training.
8) Isolate the impact of volume in the results
9) Collect the cost of training including the opportunity costs
10) Compute the ROI and rank them

Copyright 2010
Arriffin Mansor

Performance & competency Gap Analysis

This is the initial task before any training intervention.

1. Identifying critical performance gaps through benchmarkings
2. Rank gaps and calculate expected gains through training.
3. Analysing the gaps for competency.
4. Establishing competency profile through interviews, past records, benchmarks etc etc
5. Estimate costs of alternative training approaches
6. Compute the ROI and IRR of training for justification.

This approach saves time and money and competency gaps are justified with performance gaps.

Copyright
Arriffin Mansor 2010

COSTS & MANAGEMENT ACCOUNTING

The course is of two days with the following contents

a) Overhead Costs Analysis and Absorbtion Rates
b) Absorbtion and Marginal Costing Accounting
c) Break even analysis
d) Buy and Sell decisions plus opportunity costs
e) Budgeting and Cash Management.

It is suitable for Production executives, managers, marketing and accountants, entrepreneurs and those who prepare and evaluate company budget and business planning.

It is to be conducted at Excel college, Bangsar, Kuala Lumpur

The fee: RM1,200/per pax

Please bring your lap tops

Arriffin 012-2786282