Performance & competency Gap Analysis

This is the initial task before any training intervention.

1. Identifying critical performance gaps through benchmarkings
2. Rank gaps and calculate expected gains through training.
3. Analysing the gaps for competency.
4. Establishing competency profile through interviews, past records, benchmarks etc etc
5. Estimate costs of alternative training approaches
6. Compute the ROI and IRR of training for justification.

This approach saves time and money and competency gaps are justified with performance gaps.

Copyright
Arriffin Mansor 2010