Training Evaluation

Here are my 10 steps training evaluation model.

1) Identify critical performance gaps within the company.
2) Identify competency gaps within the performance gaps
3) Chose who and what to train.
4) Determine the right training delivery strategies
5) Define training objective in term of KPI improvement.
6) Note input and output data before the training.
7) Note input and output data after the training.
8) Isolate the impact of volume in the results
9) Collect the cost of training including the opportunity costs
10) Compute the ROI and rank them

Copyright 2010
Arriffin Mansor