Performance Evaluation and Improvement

A three month consulting services to clients 

1. Performance Assessment (Evaluation and understand)
• Critical Performance Gap Analysis
• SWOT analysis
• Key Result Areas
• Key Performance Indicators
2. Core competencies Enhancement (training)
• Providing the right tools and techniques
• Competency profiling of the poor performers
• Management and Technical competencies
• Core competency report for participants
• Competency gaps - breath and depth
3. Deploy and evaluate. (system installation)
• Business planning tools and models
• Key metrics in HR performance planning and appraisals
• Corrective and preventive action
• Ensure positive trending results in all areas.

Key Benefits in performance consulting (11 points)

1. Maximising Return
2. delighting customers
3. Improved company image
4. Increase business
5. continous improvement with best practices
6. Engaged leadership and workforce
7. Measuring performance
8. Building a performance team
9. Learning Organisation
10. Enhancing competitive advantage
11. Managing change in a dynamic environment

copyright   arriffin@gmail.com    012-2786282

INPUT OUTPUT GRAPH

Showing performance line move from left to right.

RELATIONSHIP BETWEEN ADVERTISING AND SALES.

The amount of output is higher than the amount of inputs.

Performance Management Framework

A two day course on performance for all executives and managers

1. Analysing past performance for gaps as against industry standards.
2. Identifying performance opportunities.
3. Positioning on performance targets / customers profile
4. Designing the business and marketing strategies and performance solutions.
5. Identify the key result areas and frame the strategic maps
6. Simulate the business profitability models
7. Simulate an acceptable capital, liquidity and return models
8. Implement the programs and processes with SOP and budgets
9. Monitor and control with KPIs and KPI rates and performance metrics
10. Evaluate results compared against industry standards and go back to (1)

1. CEO KPIs
• KPI = Return on Equity
• Return on Assets
2. Marketing KPIs
• Customer value growth
• Market share
• ROI marketing
• Input efficiency
3. Operational / Production KPIs
• Production costs - output indicator
• Throughputs time
• Input efficiency
4. Finance KPIs
• borrowed funds
• Input Efficiency
• Working captial efficiency
• Accounting costs per head/sales value
5. HR KPIs
• Input efficiency
• Output efficiency
• HR productivity
• Workers productivity
• Process efficiency - 
• training
• recruitment / promotion
• promotion