Competency gaps are training needs

Gaps are identified by comparing the performance of the company against a bench marked company in the same industry. Positive performance indicate strengths whereas the opposite shows weaknesses. Thereafter, proper winning strategies could be formulated and best practices could be recognized and adopted. All the above could be drawn objectively from the financial statements rather than relying on subjective opinion surveys which are popularly but wrongly applied in TNA.

Monday, December 2, 2013

Performance Management Framework

A two day course on performance for all executives and managers

Analysing past performance for gaps as against industry standards.
Identifying performance opportunities.
Positioning on performance targets / customers profile
Designing the business and marketing strategies and performance solutions.
Identify the key result areas and frame the strategic maps
Simulate the business profitability models
Simulate an acceptable capital, liquidity and return models
Implement the programs and processes with SOP and budgets
Monitor and control with KPIs and KPI rates and performance metrics
Evaluate results compared against industry standards and go back to (1)

CEO KPIs

KPI = Return on Equity
Return on Assets

Marketing KPIs

Customer value growth
Market share
ROI marketing
Input efficiency

Operational / Production KPIs

Production costs - output indicator
Throughputs time
Input efficiency

Finance KPIs

borrowed funds
Input Efficiency
Working captial efficiency
Accounting costs per head/sales value

HR KPIs

Input efficiency
Output efficiency
HR productivity
Workers productivity
Process efficiency -

training
recruitment / promotion
promotion

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