Standard Operating Procedures

 What is standard operating procedure 

a set of fixed instructions or steps for carrying out routine operations. Abbr.: SOP [1950–55]

What constitute an SOP.

1. Chart of authority - who is responsible for what.
2. Internal control systems - divide and rule - check and balance.
3. Performance objectives / targets
4. Key result areas - how to achieve the result set.
5. Key Performance Indicators -  measure outcome
6. Functional Prosedures -  objectives
7. Activity description -  what do you do
8. Strategic Mapping - linking the key functions together.