Managing Change****

1. What to change?
• Results or performance
• ROE Chart
• Cascading to functional departments
• To sections and individual workers
2. Where to change? -  that gives maximum impact
• Critical performance gaps
• Key Result Areas
• Strategic Maps
3. How to change.
• copycats - best practices
• innovation - when 
4. Measuring change
• Key Performance Indicators
• Key efficiency indicators
5. When to change?
• Performance planning
• Action plan
• Performance recognition
6. How to freeze the change
• Systems design
7. Continuous improvement
• performance planning and appraisals