Performance Management course - 11 steps****

Course Contents

1. Performance review as a starting point.
• Gap variance analysis
• Strengths and weaknesses identified.
2. Performance opportunity identified
3. Performance goals and targets set (performance positioning)
4. Identifying the right business and marketing strategies
5. Simulate the right business models
6. Establish the ROE chart for the right business goals
7. Establishing the right key result areas
8. Performance measurement at all times and levels
9. Cascading to functional goals and lower levels
• Top down strategic maps
10. Identifying key result areas for each goal
11. Establishing achievable standards of performance.
• Establish key performance indicators at all value chain
12. Monitor and control performance through the performance metrics
13. Outsourcing decisions
14. Individual and team leaders scorecard
15. Performance appraisal,  review and recognition.
16. Improvement cycle - go back to (1)