Performance Leadership and Team Building****

Here are the course contents for the above 3 day workshop.

1) the role of supervisory leadership in performance

• outcome performance
• efficient performance

2) Defining Objectives
3) Setting SMART goals

• Component goals

4) Identifying Key REsult Areas

• pareto, sensitivity, cause effect relationship

5) Choosing suitable key performance indicators

• departmental KPIs
• Superior KPIs
• Input and lead KPIs

6) Setting performance targets
7) Understanding targets and benchmarkings
8) Measuring performance gaps

• Actual Performance
• Maintaining performance records

9) Gap Analysis

• Before and after performance
• Output / Input analysis
• Actual variance analysis

10)Improvement Strategies and Change

• Improvement matrix
• Strategic themes
• Initiatives / Programs

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