Managing by Performance

	MANAGEMENT BY PERFORMANCE
	9.00-10.30		11.00-12.00	12.00-1.00		2.00-3.30		4.00-5.00
First Day	What is performance Framework- Value Chain		Key Result Areas – identifying them	Management by Objectives- Cascading the objectives		Performance Planning Meetings		Role Plays
Second Day	Benchmarking and Key Performance Indicators		Performance Measurement	Linking performance into a strategic map		Action Plans		Calculating performance workshop
CASES- First day	Value chain		ROE chart	Goal setting and cascading		The leader and his team		Climate in performance planning
Second day	How to benchmark?		Types of KPIs	BSC perspectives		Sample of action plans		evaluate performance -using  Input output techniques

Copyright:   Arriffin Mansor 012-2786282

1. What is performance and how to measure it.
2. Performance measures should be clear and ultimately falls to Return on Equity.
3. Compare performance against industry standards to get the critical performance gaps
4. Analyse results for performance issues and problems.
5. Use component analysis to get to the root cause factor
6. Solve performance gaps with solutions and changed strategies.
7. Study the critical non-performers profile against the standards.
8. by comparing against best practices competency gaps are identified.
9. Confirm competency gaps through alternative means
10. Estimate costs of training
11. Estimate the benefits and gains derived training
12. Compute ROI training